Identifies improvement areas

Finds inefficiencies & bottlenecks

Builds ‘Quality Assurance’, reduces ‘rework’

Enables complete understanding of process

Provides foundation for re-engineering

Identifies ‘requirements’ for process steps

Provides model for ‘written’ procedures

Meeting customer requirements is a demanding and complex business. The goal is to deliver error free goods & services, in the shortest possible time, at the lowest cost, in order to make a profit. However to understand how to achieve this is not always easy.

People get used to comfortable & familiar ways of working, but as customer requirements & markets change it is important to ensure that processes also evolve to meet the new demands, in order for business to remain efficient and competitive. Job satisfaction can also be severely affected if it is necessary or accepted that a lot of rework has to be performed in order to compensate for an inefficient process.

Process Mapping & Analysis can provide the solution. The method provides a way to develop existing working practice by firstly understanding business processes, and then by identification of problem areas enabling real improvements to be made.